privacy policy.

At dripcharge, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you book an appointment with us.

 

Personal Information We Collect

When booking an appointment, we collect the following personal information:

• Name

• Contact details (e.g., phone number, email address)

• Date of birth

• Health history and information provided via the Health Screen & Waiver Form

This information is essential for providing safe, effective treatments and services.

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How We Use Your Personal Information

We use your personal information to:

• Schedule and confirm your appointment

• Process your vitamin prescription

• Ensure safe and compliant service delivery

• Communicate important updates or changes related to your appointment

• Provide tailored services based on your health needs

 

Data Security

We take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure. While we implement security measures, please note that no electronic system is entirely secure, and we cannot guarantee absolute data security.

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Sharing Your Information

We may share your information only in the following circumstances:

• With licensed medical professionals for the purpose of delivering your IV infusion

• If required by law or to comply with legal obligations

• With third-party providers (such as Acuity Scheduling or Formlify) solely for appointment scheduling and form completion, under secure conditions

We do not sell, rent, or trade your personal data to third parties.

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Cookies and Tracking Technologies

Our booking system (Acuity) may use cookies or similar technologies to enhance your experience. These technologies are used to improve functionality and will not collect personal data without your consent.

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Your Rights

You have the right to:

• Access your personal data

• Request corrections or updates to your information

• Withdraw consent for data processing at any time (this may impact our ability to provide certain services)

• Request deletion of your personal information, except where it is necessary for legal or compliance reasons
   

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting on our booking system or website. We encourage you to review this page regularly for updates.

 

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at hello@dripcharge.com.au.